TECHNICAL SKILLS

• VLAN Design, Development, Management and Troubleshooting.
• Cisco Router and Cisco Catalyst Switches Configurations and Troubleshooting.
• Routing Protocols (RIP, OSPF, EIGRP), Routed Protocols (IPv4, IPv6)
• Windows 2000, XP, Vista, 7 and Ubuntu.
• MS Office 2003 / 2007 / 2010, Visio, VMware, GNS 3.0, Cisco Packet Tracer.
• Java SE
• Switch-port and Access List Security implementations (Standard and Extended).
• WAN Protocols; HDLC, PPP and Frame-Relay Network Configuration (Fundamentals)
• Structured LAN/UPS cabling, installation, maintenance and support
• Technical Writing and Management: Documentation, Technical Manual Development,   Helpdesk Support, Budgeting and Departmental Coordination
• Customer Service, Presentation and ITIL V3 skills.

WORK EXPERIENCE

Federal University Of Technology Owerri     –       08/2014 – Till Date
Assistant Lecturer – Information Management Technology
Responsibilities:

• Deliver Lectures on Computer Networks & Communications, Systems Analysis & Design, Digital Systems and Database Systems
• Course Advisor
• Invigilate Semester Examinations
• Carry out any other responsibilities assigned by the Head of Department

Nigeria Liquefied Natural Gas Company (NLNG)    –     05/2014 – 07/2014
IT Support Engineer (First Line)/IT Service Analyst
Responsibilities:

• Receive, troubleshoot and resolve staff’s IT request.
• Log every received request on the Remedy Support tool
• Escalate unsolved requests to appropriate units
• Administrate, manage and maintain monitoring tools (AppManager and OPManager)
• Audit and update the configuration on devices on monitoring tools
• Monitor availability of IT Services and network links
• Keep track of IT Service and Link outage
• Produce fact-based reports for decision making

Heca Maison Limited  – 04/2013 – 04/2014
Position: Project Coordinator
Responsibilities:

• Design, Installation and Maintenance of Enterprise Surveillance Systems
• Design, Installation and Maintenance of Enterprise LAN infrastructure
• Offering Security Training for clients/ Coordinating technicians on site.
• Following up on contact with prospective clients and identifying their needs
• Preparation of Service Level Agreement documents for clients

Computer Career Centre, London     –     04/2011 – 02/2013
Position: Network Assistant
Responsibilities:

• VLAN Design / Management and Network Troubleshooting.
• Responsible for administration and troubleshooting Cisco ISR 2800 series routers and switches (2960 Series).
• Responsible for maintaining VLAN infrastructure and switch-port security policies.
• SDM and CLI for router configuration including basic and advanced firewall implementation.
• Assisting the design and implementation of clients’ network infrastructure and site survey.
• Responsible for network monitoring, assessments and documentation.
• Redistribution of routing protocols between non-proprietary protocols and Cisco EIGRP.
• Responsible for network topology design and view using Visio professional.

Oceanic Bank International Plc –  09/2006 – 09/2009
Position: IT Support Engineer
Responsibilities:

• Designing of LAN/UPS Infrastructures for over 200 New Branches and Existing Branches Nationwide
• Microwave Link Site Survey and Planning for Prestel Technologies (a subsidiary of  Oceanic bank  International Plc)
• Deployment of Windows XP operating system and profile on over 300 systems using System Image
• Plan, configuration, integration maintenance and support of LAN, file and print server configurations
• IT Assets Management and Documentation
• Liaise with Vendors for the Supply of Needed LAN & UPS Materials
• The first level of contact with all the vendors to ensure that faulty types of equipment are repaired promptly
• Posting of Assets and Expenses on SAP ERP application